Terms and Conditions
THE HOODIE COMPANY
Terms & Conditions
Last updated: 05 May 2026
Welcome to our online store! By browsing or purchasing from this website, you agree to the following terms and conditions. Please read them carefully.
1. General
This website is operated by The Hoodie Company. Throughout the site, the terms “we”, “us” and “our” refer to The Hoodie Company. By using our website, you agree to our terms, conditions, and policies.
2. Products & Availability
All products listed are subject to availability. We reserve the right to modify or discontinue any item at any time without notice. Prices are subject to change without prior notice.
3. Orders & Payments
All payments are processed securely. Once you place an order, you will receive an email confirmation. We reserve the right to cancel or refuse any order for any reason, including errors in pricing or product availability.
4. Shipping & Delivery
We deliver within South Africa only. Orders are typically processed within 1–2 business days, and delivery takes 2–4 business days thereafter. Delays due to courier services or unforeseen events may occur.
5. Product Information Disclaimer
We strive to ensure that all product information, including fabric composition, is accurate and up to date. Details provided on this site are based on information supplied by our manufacturing partners and suppliers.
While we take reasonable steps to verify this information, slight variations in materials, colour, or construction may occur between batches. If you have any questions about a product or require confirmation of specific details, please contact us before purchasing.
In the event of any discrepancy, we reserve the right to correct product information and will assist customers with appropriate solutions in line with our returns policy.
Nothing in this disclaimer limits or excludes any rights you may have under applicable consumer protection laws.
6. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of The Hoodie Company and may not be used or reproduced without permission.
7. Limitation of Liability
We are not liable for any direct or indirect damages arising from the use or misuse of our products or website.
8. Governing Law
These terms are governed by the laws of the Republic of South Africa.
Contact Us
For questions or concerns, please contact us at thehoodiecompanydc@gmail.com.
Returns & Exchanges
- Proof of Purchase
All returns or exchanges must be accompanied by a valid proof of purchase (order confirmation email or receipt), clearly showing the purchase date. - Return & Exchange Period
We accept returns and exchanges within 14 days of receiving your order. - Condition of Items
To be eligible for a return or exchange, items must:- Be unused and unwashed
- Be in their original condition
- Have all original packaging and tags attached
- Refund Policy
- Refunds are issued in the form of a store credit (coupon/gift voucher).
- No cash refunds will be provided.
- Exchanges
- We cover 50% of the costs of the exchange, and the customer is eligible to cover the remain 50%.
- This includes courier collection and re-delivery.
- Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
- Approved returns will be collected, and a store credit will be issued.
- Sale Items
- Sale items are not eligible for return or exchange.
- Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately.
- We will arrange collection and replacement at no cost to you.
- In-Store Exchanges (if applicable)
- You may exchange items in-store by bringing:
- The item in its original condition
- Proof of purchase
- You may exchange items in-store by bringing:
- How to Request a Return or Exchange
- Please fill out the form below and we will contact you.
- Include your order number and reason for the request.
